FREQUENTLY ASKED QUESTIONS

Most customers have many questions to ask about our replacement doors. If you have some, look below for an answer.
Is every composite door the same?

To look at them, you would think so, but no, they’re not all the same. A regular composite door has an average thickness of 44mm, plus a foam filling. It will also typically feature a GRP colour skin (commonly known as fibreglass) and be lightweight.

Solid Core composite doors are considerably thicker, boasting a depth of about 48mm. They have laminated layers of timber, which makes them a lot stronger than foam-filled composite doors. Their UPVC skin also helps you colour match the design to your door frame.

Prices can vary between the different composite doors on the market – a Crystal advisor can assist and steer you in the direction of the right door.

Extreme Solid Core Door
Can you have different internal and external colours?

Crystal can usually take care of applying one coloured finish to the inside of the door and a contrasting finish on the outside, as we know e.g., you may have a hankering for a door with a white interior and red exterior. It’s in your hands to decide what colour/s you have. Once you know, tell us and we’ll do the rest.

Internal White Composite Door

MORE COMMON QUESTIONS

One of Crystal’s advisors will happily field any questions that you have about our elegant doors. Search for a possible answer to your questions below.

How many keys will come with my new door?

Crystal will give you 3 keys as standard, no matter what door you purchase – just let us know if you need more than 3 keys when you are ordering your door. Additional keys can also be cut for you.

Can the same key be used for both doors? (Suited)

We can get that organised, no problem. Tell your advisor when placing your order and they record your request for a suited key so that it can be used for both doors.

What is Secured by Design?

Fully approved and endorsed by the Police, Secured by Design is an initiative that was set up in a quest to improve the security of buildings and their surroundings so that people can feel safer in them.

SBD’s product-based accreditation scheme – The Police Preferred Specification – is the formally recognised standard for products that can minimise acts of crime. These products include domestic windows and doors and their various components e.g., hinges and locks.

Our sister manufacturing company, Conservatory Outlet, is a fully fledged member of Secured by Design, which means that our product range fulfils the standard. Outline any concerns that you have about home security with a Crystal advisor.

Can you explain what a 3-star rated door barrel is?

The highest rated door cylinder is a 3-star rated door cylinder. This essential component has been thoroughly tested to check that it can offer maximum security. Our door cylinders come with unique snap-secure technology and a lockdown mode to prevent the breaking of the barrel.

Is it possible to completely fold back a French door?

You can if it has an egress hinge. This will help you fully fold back the door, which will maximise the view of your outdoor setting.

Which do I buy – bi-folds or sliding patio doors?

Both could work well if you have a suitable opening at the back of your home. This will give you the luxury of opening your house in the summer. You can completely fold a bi-folding door back, so that creates a very generous garden opening. A sliding patio door also creates a decent opening and the view through the design won’t be half bad either because of the slender framework. Ask the opinion of a Crystal advisor if you need help deciding.

Is there any finance available to help me pay for my new door?

Yes, Crystal has a range of affordable and convenient finance packages (subject to application & status) for its customers. Sorting out a finance application is simple, and you won’t have to wait long to discover if it has been accepted. We can get the application organised in our showroom or we’re happy to travel to your home to fill out the paperwork.

If my finance is approved, what are the next steps?

If you have arranged the finance yourself, give us a call when you receive notification of its approval. But if it’s been organised through Crystal Clear, the relevant finance company will contact us both to let us know.

Help! I’ve been refused finance. What do I do?

Finance can be refused for many different reasons, including if you have moved several times in recent years. We’ll do whatever we can to assist and may suggest that you try another provider, especially if there’s one that already knows you.

How long should I expect to wait to be approved?

It may be an almost instant ‘yes’ or you may have to wait a few days to discover if approval has been granted. Don’t be too concerned if there is a short delay as that can occur for various reasons.

CRYSTAL CLEAR PROMISES

Crystal Clear Windows have been established since 1989, and are a family owned and managed home improvement company. You can place your trust in us.

HONESTY

You can be absolutely confident that the builders and fitting teams who arrive at your home are qualified and craft trained in the work they are to undertake on your home and have completed hundreds of installations throughout Lanarkshire, Glasgow & Ayrshire. We also offer genuine savings and honest value for money.

VALUE FOR MONEY

We keep a close eye on our competitors to ensure we always offer great quality at fair prices, supported by excellent service and, as a result, we believe we provide value that’s unrivalled in the market.

10 YEAR GUARANTEE

Crystal Clear is delighted to provide all our customers with a comprehensive 10-year guarantee on every home improvement product because of our phenomenal installation skills and the high-quality materials that we use.

PRICE PROMISE

Our prices are always fair and honest but if you discover a product that includes the standard features and benefits comparable to those offered by Crystal Clear, we promise to match or refund the difference.

OUR FINANCE CALCULATOR

See how affordable your home improvement can be with our Finance Calculator.
  • BUY NOW PAY MONTHLY Buy now and choose to pay monthly over 60, 120 or 154 months...
  • BUY NOW PAY LATER Buy now and pay nothing 9 months...
£
60 monthly payments
Deposit
£
Representative APR
12.4%
120 monthly payments
Deposit
£
Representative APR
12.4%
154 monthly payments
Deposit
£
Representative APR
12.4%
This finance option allows you the convenience and flexibility of spreading the cost of your home improvements over 60, 120 or 154 months*. You must make the minimum repayment each month. However you can also make additional payments and therefore control the length of the loan and the amount of interest you would pay. No security is required on these loans. These calculators are for illustrative purposes only and do not constitute a credit quotation. *154 months finance only available for orders over £7,500.

Representative Example

Cash Price
£12,000.00
Deposit
£3,000.00
Total Amount of Credit
£9,000.00
Duration of Agreement
60 Months
Rate of Interest
12.4% p.a. fixed
Representative APR
12.4% APR
60 Monthly Payments
£199.06
Total Amount Payable
£14,943.60
£
Deposit
£
Pay within 9 months
£
Want to pay in monthly instalments after 9 months rather than one-off payment? Consider this option.
120 monthly payments
Deposit
£
Representative APR over 10 years
19.9%
Order new windows & doors with 25% deposit and pay nothing for 9 months. As long as you pay the outstanding balance in full before 9 months has elapsed from the date of completion plus a £29 exit fee you will pay NO INTEREST on your loan. If, after 9 months from the date of completion, this is not convenient, you can pay in 120 monthly instalments at 19.9% APR Representative. *Deferred for 9 months from the date of completion – £29 exit fee applies if the loan is repaid in full during the deferral period and NO INTEREST will be paid. If the loan is not settled in full within the deferral period, then interest will have accrued from the start of the agreement on any amount still outstanding at the end of the deferral period. Interest will continue to be charged until the agreement is repaid in full. For legal reasons the Representative Example shows interest IF the outstanding balance is NOT paid before the 9 months has elapsed. No security is required on this loan. These calculators are for illustrative purposes only and do not constitute a credit quotation.

Representative Example

Cash Price
£12,000.00
Deposit
£3,000.00
Total Amount of Credit
£9,000.00
Defer By
12 Months
Duration of Agreement
129 Months*
Rate of Interest
19.9% p.a. fixed
Representative APR
19.9% APR
120 Monthly Payments
£184.92
Total Amount Payable
£25,190.40
Settlement Fee
£29.00

REQUEST YOUR FREE DOOR QUOTE

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Want to speak with an Advisor? Give us a call on 01698 540500

Our friendly team will be pleased to help with any questions you may have.

VISIT OUR HAMILTON SHOWROOM

Over the years Crystal Clear have perfected their fitting service to become one of the best throughout Lanarkshire, Glasgow & Ayrshire. We encourage you to visit us at our Hamilton showroom to speak with our professional design teams and see our exceptional products up close.

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